BBC Industries, Inc., has over 50 years of experience engineering and manufacturing high-quality heat transfer equipment in the graphic arts, packaging, comfort heat and process heat industries. The company has several proprietary production methods. With an exceptional workforce we put our customers first, and with creativity and commitment, innovate and deliver superior solutions.
Summary of the job
This position will be responsible for taking orders by phone or email, entering orders, following up with customer and prospects, responsible for transit, make some credit decisions, and will also assist with assigned duties in the area of accounting..
· Handle incoming and outgoing customer calls and written correspondence in a professional timely manner, ensuring follow up on all customer issues.
· Ensure every customer experience is top notch in quality.
· Provide customer support on product selection.
· Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.
· Must be able to handle customer requests with a minimum of supervision.
· Assist human resources with occasional clerical support to include preparation of Excel spreadsheets and assigned accounting tasks.
· 3-5 years’ experience as a customer service representative or similar position .
· Must have the ability to work by oneself or as a team in a fast-paced environment.
· Ability to prioritize work, meet aggressive deadlines and juggle multiple priorities.
· Must be extremely accurate, detail oriented, organized.
· Comfortable with computer software, Infor Styeline experience a plus.
· Strong communication skills, with enthusiasm and tact.
A pleasant phone voice and demeanor.
Competencies and outcomes expected:
· Exceptional customer service skills.
· Team player
· Customer focused and driven to quality outcomes.
· Strong attention to detail
· Excellent communication skills
· Able to evaluate and articulate solutions and outcomes.
· High school or equivalent diploma.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
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