Customer Service Representative

Date Posted: Tue, 30 Jun 2020 03:14:33
Salary: -
Pacific, MO 63069

Job Description

Job Description

BBC Industries, Inc., has over 50 years of experience engineering and manufacturing high-quality heat transfer equipment in the graphic arts, packaging, comfort heat and process heat industries. The company has several proprietary production methods. With an exceptional workforce we put our customers first, and with creativity and commitment, innovate and deliver superior solutions.

Summary of the job

This position will be responsible for taking orders by phone or email, entering orders, following up with customer and prospects, responsible for transit, make some credit decisions, and will also assist with assigned duties in the area of accounting..

Primary responsibilities:

· Handle incoming and outgoing customer calls and written correspondence in a professional timely manner, ensuring follow up on all customer issues.

· Ensure every customer experience is top notch in quality.

· Provide customer support on product selection.

· Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

· Must be able to handle customer requests with a minimum of supervision.

· Assist human resources with occasional clerical support to include preparation of Excel spreadsheets and assigned accounting tasks.

Requirements:

· 3-5 years’ experience as a customer service representative or similar position .

· Must have the ability to work by oneself or as a team in a fast-paced environment.

· Ability to prioritize work, meet aggressive deadlines and juggle multiple priorities.

· Must be extremely accurate, detail oriented, organized.

· Comfortable with computer software, Infor Styeline experience a plus.

· Strong communication skills, with enthusiasm and tact.

A pleasant phone voice and demeanor.

Competencies and outcomes expected:

· Exceptional customer service skills.

· Team player

· Customer focused and driven to quality outcomes.

· Strong attention to detail

· Excellent communication skills

· Able to evaluate and articulate solutions and outcomes.

· High school or equivalent diploma.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Tuition Reimbursement
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Monday to Friday

Experience:

  • relevant: 3 years (Required)
  • customer service: 3 years (Required)

Education:

  • High school or equivalent (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma

Company's website:

  • www.bbcind.com

Company's Facebook page:

  • www.bbcind.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No
Handle incoming and outgoing customer calls and written correspondence in a professional timely manner, ensuring follow up on all customer issues. BBC Industries, Inc., has over 50 years of experience engineering and manufacturing high-quality heat transfer equipment in the graphic arts, packaging, comfort heat and process heat industries. Coordinate customer service requests including order entry...

Company : BBC Industries, Inc.

Job Title : Customer Service Representative

location :

For more information, click here to apply

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Job Detail

  • Job Id
    e3ebb0da4a015a6e
  • Location
    Pacific, MO 63069
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact BBC Industries, Inc.

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