Responds to telephone calls, email and personnel requests for technical support. The Contractor shall ensure that Tier 1.5 staff is experienced with designated remote resolution and with using this solution to push packages to workstations to complete software installation requests. Develop and implement a Tier 1.5 SOP following a similar structure as Tier 1 SOP....
Company : Salient CRGT, Inc
Job Title : Help Desk Support 2 (Service Desk Technician Tier 1.5)
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